Restart the device by turning the power off and back on, this should resolve most problems with the device.
The “Status” light colour indicates the current status of the device:
Status light | Problem | Solutions | ||||
---|---|---|---|---|---|---|
Slowly pulsing light blue![]() | None – the device is in normal operation. | The device has internet connectivity. If no data is showing after running water, check the input wiring connections. | ||||
Slowly pulsing white![]() | The device is in offline operation with correct time (so will turn the water off automatically based on previously configured thresholds). | Update the device WiFi credentials to get it back online. | ||||
Slowly pulsing orange![]() | The device is in offline operation without correct time (so the alert thresholds will not be as tight as usual). | Update the device WiFi credentials to get it back online. | ||||
Slowly pulsing purple![]() | The device is in safe mode. | Restart the device and re-check the status light. | ||||
Flashing dark blue![]() | Device requires WiFi credentials to connect online. |
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Flashing green![]() | Device is attempting to connect to WiFi. With good WiFi signal, this stage should take no more than 10 seconds. |
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Flashing light blue![]() | The device is connected to WiFi and is now trying to send signals over the internet. This stage should take no more than 5 seconds |
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Flashing purple![]() | The device is updating software. This stage should take no more than 2 minutes. | After waiting 5 minutes to complete, restart the device by turning the power off and then on again. | ||||
Nothing (or intermittent white)![]() |
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Constant light blue | The device has stalled. | This can happen because of weak WiFi or power failure during an update. Restart in safe mode to resume update. | ||||
2 orange flashes![]() | Internet connection does not meet requirements. | If using a hotspot, check your sim card APN settings. | ||||
Flashing red![]() | Hardware problem | Please contact help@flowreporter.com if you experience this. Try recording the number of flashes after the SOS signal (3 short flashes – 3 long flashes – 3 short flashes) which will help us determine the exact fault. | ||||
Unrecognised issues | Try Factory reset | Press the reset button (Setup button) 3 times and it will clear the memory. Then on the next run, it writes configurations to the SD card and Internal memory. Commissioning configuration is kept as default. When it is restarted, the status LED will blink pink once it is in the commissioning configuration. |
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